Shipping Policy

Last updated: October 24, 2026

This policy explains how Long Story processes, ships and delivers your orders.

Order processing

Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been dispatched.

Delivery time

You can expect your order to arrive within 3–7 business days after processing. Delivery times may vary based on your location and the shipping method selected at checkout.

Shipping charges

We offer free domestic shipping on all orders within India.

Order tracking

Once your order is shipped, you will receive a tracking number via email and WhatsApp so you can monitor the delivery status of your package.

Delivery issues

If you experience a delay, damage or another delivery issue, please contact support@longstoryskincare.com so we can assist you.

For return eligibility, return requests and refunds, please read our Return & Refund page.

Contact us

Long Story
Email: support@longstoryskincare.com
Phone / WhatsApp: +91 75071 20001
Address: 1st Floor, Niketa Apts, 759/110, Deccan Gymkhana, Prabhat Road, Lane No. 3, Pune, Maharashtra 411004